Reading Eggs Refund Policy
Credit card transaction policy
All credit card transactions are done over a secure internet connection using 128 BIT SSL encryption.
Digital certificates are used to maximise security when receiving credit card information.
Consumer data information
Purchasing information provided from online transactions is used for accounting purposes only.
After payment, no credit card details are retained or stored. Stringent physical and technological measures are taken to protect customer information.
Refund Policy for Home Licences
Reading Eggs offers a no questions asked 30 day money back guarantee. No refunds will be offered beyond this time.
Here’s how you can get a refund.
Provided it is 30 days or less since you made your Reading Eggs purchase.
Email firstname.lastname@example.org and please provide us with the following information.
- Your full name
- Your full address
- A contact telephone number
- Your email address
- The subscription that you purchased (and want a refund for)
- The date of purchase
- The reason that you want a refund
Upon receipt of your refund request we will process your refund as quickly as possible (please allow up to 14 days)
ONCE THE REFUND HAS BEEN MADE, YOUR ACCOUNT WILL LOSE ITS SUBSCRIPTION.
To return physical items such as books and flashcards
We will provide a refund or exchange on the presentation or return of an items(s) in original condition and with original proof of purchase, if the item:
- is faulty;
- was misdescribed; or
- does not match a sample shown to you.
Please wrap the items securely and return them, with your order number on the address label to:
Reading Eggs Product Returns
Total Fulfilment Logistics
Groundwell Industrial Estate
Please also include your name, telephone number and address, plus a note explaining why you are returning the item(s).
For further information, please call us on 0117 3600248 9am – 5pm. GMT. or email email@example.com
Refund Policy for School licences
Reading Eggs offers a no questions asked 28 day money back guarantee to schools. Please contact us on 0117 3600248 9a.m – 5p.m. GMT or email firstname.lastname@example.org.