Frequently Asked Questions
- What age is Reading Eggs for?
- Who developed Reading Eggs?
- My child is not at school yet and can’t read at all. Can my child use the Reading Eggs programme?
- My child is struggling. Can Reading Eggs help?
- How will I know that my child is making progress?
- How does Reading Eggs teach my child to read?
- How far does the Reading Eggs programme go?
- Are there books to go with the online programme?
- What about writing?
- Do I need to sit with my child for every lesson?
- Why do children love Reading Eggs?
- Why doesn’t Reading Eggs teach the alphabet in alphabetical order?
- Why are there online reward games?
- How do I purchase a Reading Eggs online subscription?
- Will my child’s progress be retained when I purchase a subscription?
- Is Reading Eggs iPad and iPhone compatible?
- Is Reading Eggs Android compatible?
- I can’t hear the audio in Reading Eggs and Mathseeds on Galaxy Tab 3.
- I am having problems with Flash
- How do I log in to my Reading Eggs account with Facebook?
- I filled out the registration form but I did not receive the activation email?
- I have to reset my password every time I log in.
- What do I need to supply?
- Who do I call if I need technical help?
- Technical Requirements
- Troubleshooting tips
Lessons Activities and Games Information
- How do I put the furniture that we bought from Reggie’s shop into my Reading Eggs house?
- What is an avatar?
- How can i change my avatar’s appearance?
- Why do children create their own character?
- Why is there a critter collection?
- What is the new World?
- Can I restrict access to Reading Eggs Junior?
- What is My Programme
- Why did we add My Programme to Reading Eggs?
- How many books are in My Programme?
- How does My Programme work?
- Do the books have audio?
- Does each book have a quiz?
- Does my child have to read the My Programme books?
- My child read 4 books but there are still more to read. Why is that?
- My child wants to read another book, but there are none showing. How can we access more books?
- Can my child reread books?
- My child has read a book, but it’s still showing on the My Programme board.
What age is Reading Eggs for?
Reading Eggs is designed for 2–13 year olds. The programme begins at an absolute beginner level, so children need no prior knowledge to start. There are three programmes within Reading Eggs – Reading Eggs Junior for 2–4 year olds, Reading Eggs for 3–7 year olds and Reading Eggspress for 7–13 year olds.
Who developed Reading Eggs?
The Reading Eggs programme has been developed by a highly experienced team of teachers, educational writers, animators and web developers. It focuses on a core reading curriculum of skills and strategies which are essential for sustained, reading success. It completely supports what children learn at school.
My child is not at school yet and can’t read at all. Can my child use the Reading Eggs programme?
Yes, Reading Eggs starts at the beginning and teaches every skill your child needs to learn to read. Children as young as three can use the programme to prepare for their first years of school. With younger children, it’s best for lessons to be done more than once as young children love repetition and replaying lessons will really support their learning. Reading eggs lessons can be replayed as often as you like.
My child is struggling with reading. Can Reading Eggs help?
Some children don’t enjoy reading because of early failures, while other children struggle to retain the many skills and concepts needed to become successful readers. Working on the computer or tablet device is a great way for children to build skills. They can progress at their own rate and if they are having problems, lessons can be repeated as many times as they want. The programme has been successful with children with learning difficulties, autistic spectrum disorder and other struggling readers.
For children with reading difficulties, repetition is one of the keys to success, and the Reading Eggs games and activities are fun to do, so children will enjoy repeating them.
How will I know that my child is making progress?
At the end of each map, your child will have to complete a quiz. After completion of this quiz you will receive a personalised email, describing your child’s reading progress and the skills and concepts covered. Each learner also has their own web-based dashboard which displays an overview of the reading skills covered and number of books read.
How does Reading Eggs teach my child to read?
Reading Eggs unlocks all aspects of learning to read for your child, focusing on a core curriculum of phonics and phonemic awareness, sight words, vocabulary, comprehension, and reading for meaning. The programme is based on solid scientific research and focuses around the five essential keys to reading success – phonics, phonemic awareness, vocabulary, comprehension and fluency. For a more detailed overview of how Reading Eggs works, visit the About page.
How far does the Reading Eggs programme go?
The programme is a sequential series of lessons that starts at a complete beginner’s level. It develops essential reading skills in a progression that will take a non-reader through to a grade 2 reading level.
Are there books to go with the online programme?
Yes, the Reading Eggs book packs are a great way to access the programme. Each Reading Eggs book pack comes with 10 reading books and an access code that opens a 14 day subscription to the online programme. The book packs also contain a progress map with stickers. After each lesson, you can add stickers to the map as a reward and to mark progress. This great feature adds to the rewarding experience and improves motivation.
What about writing?
Reading Eggs Activity books are another great Reading Eggs resource. These books include a matching writing lesson for every reading lesson. These full colour activity books are an excellent way to reinforce and extend what children are learning online. The link between reading and writing is a strong one. Research shows that the act of writing is an excellent way to reinforce reading and phonic skills.
Do I need to sit with my child for every lesson?
You only need to be there for the first lesson, to make sure that your child knows their way around and understands what to do. After that, it’s entirely optional, but it can be fun to watch if you have the time.
Why do children love Reading Eggs?
We have worked hard to make this the best online educational website for young children. It has everything that children love to do. The games, the songs, the variety of activities and the many rewards all work together to make learning to read an exciting, fun and enjoyable experience.
Why doesn’t Reading Eggs teach the alphabet in alphabetical order?
The Reading Eggs programme has been designed to get children reading as quickly as possible. To do this, we initially need to focus on the sounds and high frequency words that will enable children to read their first simple words and sentences. We want children to learn how letters make words and how these words can make sentences – sentences that they can read. This is why the programme does not progress in alphabetical order as Reading Eggs is all about learning the skills and strategies that are important when you are learning to read. Very early on in the programme children learn that what they read has meaning and it makes sense. They also experience real success – children read their first story book in lesson 9 – and this is what learning to read is all about, reading books for meaning and enjoyment.
Why are there online reward games?
After every five or so lessons each child earns enough golden eggs to go to the Games section. Here they can choose a game to play. As children work through their reading lessons, they are concentrating, working hard and achieving as they learn many new reading skills. We want children to know that we realize that they are working hard in their learning. They deserve a reward for their efforts and sometimes they simply want to play. That’s what these games are for – a fun way to say well done!
How do I purchase a Reading Egg online subscription?
Simply log in to your Reading Eggs account. On the dashboard screen, click on the green ‘Purchase’ button at the top of the screen. If you are logged in and you can not see the ‘Purchase’ button you need to navigate to the Dashboard page within your account. If you are in your child’s map you will need to click ‘Bye’ on the left hand side of the map. If you do not have an account simply click here to register for a free trial.
Will my child’s progress be retained when I purchase a subscription?
Your child’s progress will be retained when you purchase an online subscription. To retain the progress you need to ensure that you are logged in to your account which has the progress you wish to retain. If you are purchasing over the phone you need to advise the customer service team that you are extending an existing account.
Is Reading Eggs iPad and iPhone compatible?
Yes, you can use Reading Eggs on iPad mini 3, iPad 4, and iPhone 5s and later with a minimum Operating System of 9.0 (9.3+ is recommended). For more information please click here. You can also access the Reading Eggspress Library of over 2000 online books on your iPad.
Is Reading Eggs Android compatible?
Yes, you can use Reading Eggs on Android devices with Operating System 6.0 or later. For more information please click here.
I can’t hear the audio in Reading Eggs and Mathseeds on Galaxy Tab 3.
Make sure you have the latest chrome version on your tablet. Open the chrome browser and type chrome://flags on the address bar and enter. Scroll down and look for ‘Enable WebAudio’. Enable it and relaunch the browser.
I am having problems with Flash.
Some users have reported problems with Flash when not using the latest version. If some of the animations stop unexpectedly you may find that updating to the latest version of Flash helps. The latest version of Flash can be downloaded here
Updating Adobe flash player will usually resolve the following issues:
- I can not open the next lesson
- I can only see a blank page when I access Reading Eggs
- When the graphics distort or skip
- When the lesson is stuck
- When the progress made is not recognised and the lesson has to be repeated.
How do I log in to my Reading Eggs account with Facebook?
The Facebook login feature is a secure and easy way to log in to your Reading Eggs account. To log in with Facebook, please ensure the email address you have used to register your Reading Eggs account is identical to the one used to register your Facebook account. Students are unable to use this feature.
I filled out the registration form but I did not receive the activation email?
When you register, Reading Eggs sends an activation email to the email address you supplied. The email may go to your junk mail, so be sure to check all areas of your email inbox. If you have not received the activation email within 15 minutes your registration may not have been successful. Try to register again using a unique login name.
I have to reset my password every time I log in.
If you have tried to reset your password and you need to reset each time you login you may have the correct password but the wrong username. Your username is detailed in the email which is sent to your email when you reset your Reading Eggs account password.
What do I need to supply?
All you need to supply is a computer and the ability to set your child up on it at least two times per week. The programme works best on a broadband connection.
Who do I call if I need technical help?
You can contact our friendly customer service staff on 0117 3600248 or email email@example.com
Reading Eggs and Mathseeds
- a high speed Broadband Internet service
- Processor – Intel Core2 2.4GHz
- Memory – 2GB RAM
Graphics – Intel HD Graphics (integrated)
- Windows 7+ or
- Mac OS X 10.7+
(Please note your computer must have a working sound card)
- Screen Resolution: 1024x768 or higher
(For best performance, we advise having the most recent version)
- Windows Browsers:
- Chrome - Last 4 versions
- Edge - Last 4 versions
- Firefox - Last 4 versions
- IE 11
- Mac OS Browsers:
- Safari - 9, 10, 11
- Chrome - Last 4 versions
- Firefox - Last 4 versions
- Phone – iPhone 5S+
- Small Tablet – iPad Mini 3rd Generation+
- Large Tablet – iPad 4th Generation+
- OS Version – iOS 9.3+
- Browser - Safari
- Mobile app also available for iOS
- Device Orientation: Landscape mode recommended
- Phone – Samsung Galaxy S7+
- Small Tablet – Samsung Galaxy Tab A 7.0"+
- Large Tablet – Samsung Galaxy Tab A 10.1"+
- OS Version – Android 6.0+
- Browser - Chrome
- Device Orientation: Landscape mode recommended
- Not supported on Dell Venue 7, Kindle Fire Tablets, Pendo Pad, Thompson Tablet, Tesco Hudl Tablets
Most problems with Reading Eggs can be fixed by following the troubleshooting steps below. Try these steps in order. If one doesn’t fix the problem, move onto the next one. If you need any help, please contact our friendly customer service team.
- Refresh your page.
- Ensure you have fixed line high speed broadband access.
- Ensure that you access Reading Eggs via the internet address bar and not through “shortcuts” or “favourites”.
- Get the latest edition of flash player click here.
- Delete your browsing history (temporary internet files/cache/cookies) as your computer may be continually memorising the same error. If you are not sure how to do this please click here for appropriate instructions.
- Upgrade your Internet Browser to Google Chrome.
- Investigate whether you have a parental lock or anti-virus software that is blocking the site. Ensure the following URL’s have been added to your safe list.
- Refresh the page.
- Ensure you have high speed wifi Internet access.
- Ensure that Java script is enabled on your device.
- Delete the Browser history and cookies. For appropriate instructions, Safari users click here and chrome users click here.
- Close and restart the Application/Browser. For appropriate instructions, iPad users click here and Android users click here.
- Reset your device.
iPad: Press and hold the Sleep/Wake button and the Home button at the same for at least ten seconds, until the Apple logo appears.
Android: Press and hold the Power/lock button and select ‘Power Off’ from the options to shutdown the device. Press and hold the Power/lock button again to restart it.
- Delete and re-install the application.
How do I put the furniture that we bought from the Shop into my Reading Eggs house?
Go to your house and click on the Zoom icon. Now click on the floor of your house where you want to add the item. More buttons will now appear at the bottom of your screen. Click on the + button to add items. If you want to add items to your garden, zoom into your garden first and now add your items.
What is an avatar?
An avatar is an online character that children can make their own.
How can I change my avatar’s appearance?
To change an avatar’s appearance, you simply need to log in to your account and navigate to ‘My Avatar’. You will be able to select a variety of items in the change room. You have lots of free items to choose from as well as extra accessories you can buy from the Shop. To pay for these you will need ‘golden eggs’, which you earn by completing lessons and puzzles. You need to visit the Shop and buy these items before you go to the change room.
Why do children create their own character?
Every child is unique and they can express this by creating their own online character, their avatar. This quirky egg-based character welcomes them back every time they return. This avatar is their very own creation and children can change this character as often as they like.
Why is there a critter collection?
After each lesson children are rewarded with a great new Reading Eggs critter to add to their zoo. This collection continues to grow, the more reading lessons they complete. Children love collecting and our cute critters are fun to watch and fun to collect. The Reading Eggs critters also have a fun learning to read connection – go to your Critters page and check out each card and you’ll see that the critter cards have information that builds knowledge of the letter or sound that was the focus of the lesson.
What is the new update?
The most recent update allows your child to explore additional destinations including Puzzles, Shop and their very own Reading Eggs house. It is jam packed full of educational fun, including 32 new brain stretching puzzles! The update is an extension of the Reading Eggs programme, designed for 6-8 year olds who are just starting to stretch their reading wings.
Can I restrict access to Reading Eggs Junior?
Recently we've had feedback from parents who would like the ability to restrict access to Reading Eggs Junior. This is so that children can focus on the Reading Eggs or Reading Eggspress lessons. You can temporarily disable Reading Eggs Junior by logging into your parent dashboard, selecting 'Edit details' under your child's tab and selecting 'Disable Reading Eggs Junior'. Your child's progress will not be lost and you can enable it again whenever you want.
What is My Program?
My Program is a display board that makes it easier to access Reading Eggs lessons and books. Children can easily track their reading progress through My Program and view book recommendations with each lesson, as well as view their Spelling progress. My Program also includes special award videos that play when a child achieves a reading milestone.
Why did we add My Programme to Reading Eggs?
So that children can easily access books to read that match their reading level. Every lesson now comes with 4 matching books – 2 fiction and 2 nonfiction titles.
How many books are in My Programme?
There are more than 350 new fiction and nonfiction books for children to read. Each book has been carefully matched to the reading level of your child.
How does My Programme work?
My Programme begins at lesson 11. When children open up Reading Eggs they will see a board with their name on it, e.g. Jarrah’s program or Ella’s program. As a child progresses through Reading Eggs the My Programme board reflects their progress. The My Programme board shows each child which lessons they can do next, along with 4 books to read, and a suggested Spelling lesson. Each icon takes them directly to their chosen task.
Do the books have audio?
Yes, all books from Level 0–20 include a read aloud function so that children can listen to a fluent reading of the book.
Does each book have a quiz?
Yes all the books come with a comprehension quiz. These are short quizzes of 5 or 10 questions that check to see that children have understood what they have read.
Does my child have to read the My Programme books?
No, they can choose to read the books or continue on with their lessons. The new books are completely optional but most children will enjoy the wide range of books provided.
My child read 4 books but there are still more to read. Why is that?
If your child is on lesson 20, and they have read the lesson 20 books, the books they read will be replaced by earlier books in the programme.
My child wants to read another book, but there are none showing. How can we access more books?
That’s simple, complete more reading lessons. Once a child reads all the books that match the lesson they are on, they need to complete more lessons to get more books and move up levels.
Can my child reread books?
Yes, they are always in your child’s bookshelf. Just tap on the Books Read icon that appears on the My Programme board to see and read all the books your child has read.
My child has read a book, but it’s still showing on the My Programme board.
For the book to move to Books Read, children must pass the quiz for that book. Once the quiz is passed (and eggs earned) the book will move to your Books Read bookshelf.